The FAQs

FemPath offers a streamlined process to access contraceptive care from home:

1. Complete an Online Consultation: Start by filling out a brief online survey that gathers important health and lifestyle information.
2. Medical Review: Our licensed healthcare providers review your responses to determine the best contraceptive option for you.
3. Receive Your Prescription: Once approved, your prescription is shipped directly to your door in discreet packaging.
4. Automatic Refills: Each month, we’ll automatically send you a refill of your prescription, so you never need to worry about running out of medication.
5. Ongoing Support: FemPath provides reminders and follow-up consultations to ensure uninterrupted care.

Yes, your monthly subscription fee covers everything: your prescription, shipping, and any ongoing support FemPath provides. There are no hidden fees, so you can enjoy consistent care without additional costs.

After completing the survey, your responses are reviewed by a licensed healthcare professional who will make a personalized recommendation based on your profile. Once your prescription is approved, we prepare your order for delivery to your preferred address—all included in your monthly subscription.

Your FemPath prescription includes a six-month repeat prescription, meaning you won’t need to renew or go through the consultation process for six months. We’ll send refill reminders as your supply runs low, ensuring you never miss a dose.

Yes, if you’re open to it, we offer the option to switch to a generic contraceptive that contains the same active ingredients as the brand-name version, at a lower cost. You can indicate your preference for generics in the consultation survey.

Once your six-month prescription expires, FemPath will invite you to complete a new consultation survey to ensure your contraceptive needs and health profile are up to date. This allows us to reassess and adjust your care if necessary, maintaining safe and effective contraceptive support.

Yes, your privacy is our priority. All responses are securely stored and encrypted, and only our licensed healthcare providers can access them. We adhere to strict data protection standards to ensure your information remains private.

Our recommendations are based on your health and preferences, but if you’d like to try a different brand within our options, you can discuss this in your follow-up consultation. We’re happy to work with you to find a contraceptive that fits your needs.

FemPath offers ongoing support with refill reminders, an easy reordering process, and access to customer service for any questions. If you experience side effects or have concerns, our team is available to provide guidance or suggest adjustments.

We understand the importance of privacy. All FemPath deliveries are packaged in plain, unmarked boxes without branding, so you can receive your prescription confidently and discreetly.

No need to reorder manually. We track all outstanding repeats and get the parcels ready for shipping automatically.

FemPath simplifies your contraceptive care with automatic refills. Each month, we’ll prepare and send your prescription refill directly to your door, so you don’t need to place a new order. It’s all managed as part of your subscription, ensuring continuous access to your medication.

A generic medication is a pharmaceutical product that contains the same active ingredients, in the same strength and dosage, as a brand-name drug. It provides the same effectiveness, safety, and quality, but typically costs less because the manufacturer doesn’t have to invest in the initial research, development, and marketing that the original brand did.

Key Points:

Regulated Quality: Must meet strict standards set by health authorities to ensure safety and efficacy.

Same Effectiveness: Works the same way in your body as the original brand.

Lower Cost: More affordable because of reduced development and marketing expenses.

Yes, the consultation is completely free of charge! It’s included as part of our service to ensure you receive the right contraceptive based on your health profile. There are no hidden fees—just a quick, easy process to get the care you need.

Subscription prices are based on the SEP (Single Exit Price) of medications, which may fluctuate during the year due to regulatory or market changes. If there is an increase in the SEP, your monthly subscription may also be adjusted accordingly. We will notify you in advance if any changes affect your subscription price.

You can cancel your monthly subscription at any time by contacting us at [email protected]. Your subscription will continue automatically until you choose to cancel it.

If you don’t complete a follow-up survey to renew your prescription after six months, we will cancel your subscription on your behalf.

Your satisfaction and well-being are our top priorities, and we’re here to make the process as seamless as possible.

To cancel your subscription, simply contact us at [email protected]. We’ll cancel any remaining repeats, unless a shipment has already been processed. You’ll also receive a copy of your prescription for the remaining months.

Absolutely! You can update your shipping address directly in your profile. However, we recommend also emailing us at [email protected] so we can update your address in our pharmacy system right away, ensuring a seamless delivery experience.

Going on Vacation? No Problem!

We offer two convenient options to ensure you stay on track with your medication:

1. Temporary Address Update:
   If you’re vacationing within South Africa, we can temporarily update your shipping address to have your medication delivered to your vacation spot.
2. Advance Supply Request:
   If you anticipate running low, you can request an extra month’s supply in advance. In this case, you’ll be billed for your regular subscription, and we’ll email you a payment link for the additional box of medication. Once payment is completed, your extra supply will be shipped.

After the two months, your subscription will resume as normal. We’re here to ensure your health needs are met, wherever you are!

Contact us:
📧 [email protected]
📞 017 648 2282